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Rider Guide
Fees: 
All fares are due at boarding.
Each time you board the vehicle begins a new trip.
Please remember all trips must begin or end within RIM’s service area.
We accept cash or checks, payable to RIM.
All returned checks are subject to a $25 return check fee.

1 – 20 Miles = $3.00
21 – 40 Miles = $5.00
40 + Miles = $7.00
Children 4 & under ride free
Children 5 – 11 are ½ price.
Adults 60+ donation of $1.50

If able to accommodate same day service, there will be an additional fee of $3.00.
All fares are due at time of boarding.

Scheduling a Ride
To schedule a ride, call 309-788-6335 least 24 hours in advance and by noon the business day before a trip. A RIM dispatcher is available for scheduling Monday-Friday from 8:00 a.m. to 5:00 p.m. If calling after hours, please leave a voicemail and a dispatcher will return your call as soon as possible.

The sooner we know, the better we will be able to accommodate your needs. To assist Dispatch in scheduling, please have the following information ready when you call:

Peoria Transportation:

In coordination with Henry County Public Transportation, Peoria transportation is provided every Thursdayof the month.

Please call RIM Rural Transit for information on scheduling.

309-788-6335

800-788-6308

Hours of Operation
Our fleet operates Monday-Friday from 8:00 a.m. to 4:30 p.m. with the last pick-up accepted at 4:00 p.m.

RIM does not operate on the following holidays: New Year’s Day, Martin Luther King Jr. Day, President’s Day, Memorial Day, Fourth of July, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Day after Thanksgiving, Christmas Eve and Christmas Day.

Cancelling a Ride
to cancel a ride, call (309)788-6335 or 1-800-788- at least one hour before your scheduled pick-up time. 

No-Show
If a cancellation is not made, or riders miss their trip, it is considered a no-show. A no-show will result in the rider being billed for their missed trip. If a rider receives more than three no shows in a month, the riding privileges will be suspended for one month.
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Non-Scheduled Trips
Drivers are not allowed to stop for non-scheduled trips.  If you need to make more than one trip in a day, please schedule your trips with Dispatch.
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Driver Wait Time
A driver may pick someone up 15 minutes before and 15 minutes after the scheduled pick-up time. A driver is permitted five minutes of wait time at a pick-up location. If a rider does not acknowledge the waiting ride, a driver will leave and it will be considered a no-show.
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Carry-on Items
If you have items that you would like to carry on the RIM vehicles, you must be able to carry them in one trip. An overload of items becomes a safety issue.  Items carried on RIM vehicles are the sole responsibility of the rider.
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Service Animals
Service animals are allowed; however, pets are not.
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Medical Oxygen
Medical oxygen may be transported with a rider, but only if secured.
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Personal Caregivers
A personal caregiver may accompany a rider free of charge.
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Mobility Devices
A mobility device may not exceed 30 inches in width and 48 inches in length, and cannot weigh more than 600 pounds when occupied (ADA 49 CFR 37.7).  If a mobility device is not within these guidelines RIM will not be able to accommodate the request for transportation.  Drivers are not responsible for assisting mobility device passengers up and down steps.  Drivers may ask a passenger to transfer into a seat if they are able to do so themselves.
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Rider Conduct
Remember your conduct affects the safety of others. The purpose of this policy is to ensure the safety and comfort of the riders on RIM Rural Transit.   This policy applies to all RIM Rural Transit services.
RIM Rural Transit is concerned about the safety of its riders and drivers. Violent, illegal, or disruptive conduct is not allowed on the vehicle. This includes the behavior of service animals, as well as the riders.
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Vehicle Rules
A seat belt must be worn at all times. Children under the age of 8 are required to be properly restrained in an appropriate child safety seat.  “In Illinois, by law children who have outgrown their child safety seat must be properly restrained in a booster seat until they are at least 8 years old. The American Academy of Pediatric recommends booster seat use until the adult belt fits properly – which could be as old as 12 years for some children.”  Safety seats are to be provided by the parent/guardian of the child. This may change with the changing of state law.  State law supersedes this policy. Additional vehicle rules are as follows:

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RIM Rural Transit
RIM Rural Transit is not responsible for lost or stolen items. Drivers may not go into a home  with a rider. If riders need assistance, they will need to provide their own personal caregiver. This caregiver may ride free of charge.
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We recommend calling dispatch as soon as you are aware that you need transportation. All reservations are based on availability. Same day requests may be possible if space permits, but is not guaranteed. If able to accommodate same day service, there will be an additional fee of $3.00. 

RIM Brochures
RIM Brochure - ENGLISH
RIM Brochure - SPANISH